Virgin Canada

Virgin Mobile Plans

Virgin Plus offers a variety of plans, including prepaid, bring your own device, and brand new device plans. Currently, their device plans offer free shipping and a 15-day money back guarantee if purchased online. Virgin Mobile plans are available for all budgets and offer up to 15G of monthly data.

Plan 250 MB 100min NATIONAL

250 MB

100 min

All provinces

Virgin

$19

per month

Plan 0 MB Unlimited calls NATIONAL

0 MB

Unlimited

All provinces

Virgin

$25

per month

Plan 10 GB Unlimited calls NATIONAL

10 GB

Unlimited

Quebec

Virgin

$34

per month

Plan 10 GB Unlimited calls CANADA-US

10 GB

Unlimited

Quebec

Virgin

$34

per month

Plan 3 GB Unlimited calls NATIONAL

3 GB

Unlimited

All provinces

Virgin

$39

per month

Plan 60 GB Unlimited calls CANADA-US

60 GB

Unlimited

All provinces

Virgin

$39

per month

Plan 60 GB Unlimited calls CANADA-US

60 GB

Unlimited

All provinces except Quebec

Virgin

$44

per month

Plan 60 GB Unlimited calls CANADA-US

60 GB

Unlimited

All provinces except Quebec

Virgin

$49

per month

Plan 80 GB Unlimited calls CANADA-US

80 GB

Unlimited

Quebec

Virgin

$49

per month

Plan 80 GB Unlimited calls CANADA-US

80 GB

Unlimited

All provinces except Manitoba, Quebec, Saskatchewan

Virgin

$54

per month

Virgin Plus Cell Phone Plans

Virgin Plus Internet

Virgin currently offers five internet plans, all of which include unlimited monthly usage. Their cheapest plan provides a 10Mbps download speed, while their most expensive plan provides a download speed of 100Mbps. For more information on Virgin Plus internet plans, please check the list above.

Internet 30

Virgin

30 Mbps

Unlimited

$0 Upfront

$936 For 2 years

$39

Internet 15

Virgin

15 Mbps

Unlimited

$0 Upfront

$936 For 2 years

$39

Internet 10

Virgin

10 Mbps

Unlimited

$0 Upfront

$936 For 2 years

$39

Virgin Plus Internet Plans

Virgin Customer Service

Do you have a specific question about an offer, have a complaint, or just want to contact Virgin customer service directly? We've listed a few numbers and other useful links to help you in your efforts.

Customer service

1 (888)-999-2321

https://www.virginplus.ca/en/support/contact-us.html

Virgin Plus Reviews

Want to hear what people have to say about Virgin? We’ve got you covered. We gathered various Virgin Plus reviews and ratings from authentic customers. We hope you find this data useful!

Last 365 days average

168 reviews

3.3 All time average

543 reviews

3.2

By specification

Network

3.3

Onboarding experience

3.5

Bill

3.4

Customer Service

3.2

Digital experience

3.4

Sarah P.

québec, quebec

2023-03-19

Poor customer service

A clerk answers my questions well half the time. For prices, they are more expensive than the competition! Also, they raised my rates without sending me a notice!!! To avoid!

2 people found this useful

vickey

nc, ontario

2023-02-23

I moved from Bell to Virgin best choice ever. No overages, no dropped calls. Same plan as bell almost $40.00 cheaper.

Lynn Audet

sherwood park, alberta

2025-04-17

Terrible service

Last 2 international trips I paid for roam sweet roam. I was unable to send or receive calls. I was double billed for some days. Customer service rep couldn't care less. I am a long term customer and am done with Virgin.

John

london, ontario

2025-04-05

Horrible

HorribleThey have been a very good provider in the past but I no longer recommend them, they replace My plan with more expensive packages without any notice which seems unacceptable to me and offer promotions for new subscribers only, they do not offer any benefits for their long-time cust More

PlanHub

John

london, ontario

2025-04-05

Horrible

HorribleThey have been a very good provider in the past but I no longer recommend them, they replace My plan with more expensive packages without any notice which seems unacceptable to me and offer promotions for new subscribers only, they do not offer any benefits for their long-time customers.. i Called them to give me new offer they have for new costumers but they refused to do it, after i switched provider they called me and offer me for the same plan i asked them before. Why they do that.

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Virgin https://www.planhub.ca/img/logo/virgin.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 $$ 323 3.3

Virgin

Ma

milton, ontario

1

2022-10-07

Internet Outage: Staff Disrespectful

Left us for one week without internet. Staff are disrespectful, hang up the phone in the middle of the conversation , extreme hold time and seems like no one knows how to do the job.

PlanHub

2 people found this useful

Ma

milton, ontario

2022-10-07

Internet Outage: Staff Disrespectful

Left us for one week without internet. Staff are disrespectful, hang up the phone in the middle of the conversation , extreme hold time and seems like no one knows how to do the job.

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Virgin

jpierre_m

québec, quebec

2

2023-01-02

"Network Issues in Quebec Cities"

we are 4 customers in different locations in Quebec (Quebec, Montreal, Laval, Longueuil) who have experienced exactly the same network instability problems. I am a certified network expert and I can confirm that the configuration of their damn modem Steve is full of errors strongly related to communication problems with their DNS servers, even using a public DNS, the famous Steve manages despite e More

PlanHub

1 person found this useful

jpierre_m

québec, quebec

2023-01-02

"Network Issues in Quebec Cities"

we are 4 customers in different locations in Quebec (Quebec, Montreal, Laval, Longueuil) who have experienced exactly the same network instability problems. I am a certified network expert and I can confirm that the configuration of their damn modem Steve is full of errors strongly related to communication problems with their DNS servers, even using a public DNS, the famous Steve manages despite everything to manage Errors. The configuration does not meet the services for which you pay (pay for a 100mb/s and the service provides 80mb/s in download, in upload, pay for 30mb/s and the service delivered is 20mb/s. only use wired connectivity, and when you call customer service, they say they can't take responsibility for the LAN, and when you tell them that the LAN should minimally offer the purchased bandwidth, they tell me that are not not responsible... you do a performance test directly from their Steve's ethernet port, and the results are disastrous

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Virgin

Roch Gagnon

montréal, quebec

1

2022-12-13

No Service After One Month

Worst cell phone and cable company and internet 3 days and 2 technicians install internet and 1 month later no cable

PlanHub

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Virgin

Suz

markham, ontario

1

2022-12-09

Daughter's Phone Bill: Shock!

My daughter (grade 9) got phone bill this month, $586. Her cell plan was 20G data limit plan. Without notice she got 3.5G data over the limit (20G). Over 3.5G data Virgin Mobile Canada charged over $551, $15 /100 MB. I could not believe Virgin runs their business like this. Actually I even did not want give them any star!

PlanHub

Suz

markham, ontario

2022-12-09

Daughter's Phone Bill: Shock!

My daughter (grade 9) got phone bill this month, $586. Her cell plan was 20G data limit plan. Without notice she got 3.5G data over the limit (20G). Over 3.5G data Virgin Mobile Canada charged over $551, $15 /100 MB. I could not believe Virgin runs their business like this. Actually I even did not want give them any star!

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Leave a Review Show all 323 reviews

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We want your voice to be heard! Your rating and feedback are invaluable in helping other customers select the best Internet service provider. This platform is intended to provide helpful, relevant content to customers. Content you submit should be relevant and based on your honest opinion and experience.

PlanHub reserves the right to remove feedback that isn't directly related to customer experience. If your comment includes any of the following, it is subject to removal: promotions and commercial solicitations, abusive language, sexual content, infringing content, illegal activity, irrelevant or malicious comment, personal information. Customers in the same household may not post multiple reviews of the same provider. We may restrict the ability to submit a feedback when we detect unusual reviewing behaviour.

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name-nickname
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Select your current Internet Service Provider

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provider

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Your address

Enter your address

address

This field is mandatory

Rate ’s Internet service

The rating system is 1 to 5 stars, with 5 stars being the best. Before you leave a critical rating, make sure that you've given the provider every chance to resolve the issue.

Network

Stability, coverage, speed, dropped calls…

Bill

Transparency, clarity, aligned with contract…

Digital experience

Application and/or website are simple, clear, efficient and useful…

Onboarding experience

Phone number port-in, activation, delivery, installation…

Customer Service

Helpful, knowledgeable, able to solve a problem, prompt and courteous…

Do you recommend this carrier?

Yes

No

Please, rate at least one of the criteria and answer the question “Do you recommend this carrier?”

The final word

Tell us in a few words (if you wish) the main reasons for your assessment. Your comments will be made public after being reviewed by our editorial team (answer to this question is optional).

Your comment: *
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Your e-mail is private

Before posting your review, we need to validate its authenticity. That's why you will receive an automated email that will ask you to confirm your assessment.
Your email address will only be used once for confirming your assessment and will not be sold, loaned or given to any third party. If you have any concerns about the use of your email address, please refer to our Privacy Policy.

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Virgin Plus Availability

Due to their relationship with Bell, Virgin Plus boasts impressive LTE mobile coverage of the entire country. To see more specifics about Virgin Plus’ availability, and see whether you’re covered by their mobile network, make sure to check out their interactive coverage map.

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