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cik-telecom
62 reviews
(3/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
44% of people would recommend this brand

Network Coverage of CIK Telecom

CIK Telecom offers residential internet plans in the following cities: North York , Hamilton , Gatineau , Trois-Rivières , Lévis

Find the best & cheapest CIK home internet plans in Canada

CIK Telecom offers 14 Internet plans in Canada
They offer speeds from 25Mbps to 1000Mbps and prices from $40.8 to $88.31. They offer the following technologies: cable, dsl-fttn

The categories

Unlimited

Download speed Monthly usage Upfront payment Monthly price For 2 years
Cable Express
30 Mbps
Cable
Download speed
Unlimited
Monthly usage
$79.90
Upfront payment
$44.99
Monthly price
$1159.66
For 2 years
View Offer
Cable Express Plus
60 Mbps
Cable
Download speed
Unlimited
Monthly usage
$79.90
Upfront payment
$49.99
Monthly price
$1279.66
For 2 years
View Offer

Cheapest

Download speed Monthly usage Upfront payment Monthly price For 2 years
FiberLite ExpressPlus Promo
50 Mbps
DSL/FTTN
Download speed
Unlimited
Monthly usage
$79.90
Upfront payment
$34.98
Monthly price
$979.42
For 2 years
View Offer
Fiberlite Express
25 Mbps
DSL/FTTN
Download speed
Unlimited
Monthly usage
$79.90
Upfront payment
$34.99
Monthly price
$979.66
For 2 years
View Offer

Fastest

Download speed Monthly usage Upfront payment Monthly price For 2 years
Cable Ultra Plus
1000 Mbps
Cable
Download speed
Unlimited
Monthly usage
$79.90
Upfront payment
$84.99
Monthly price
$2119.66
For 2 years
View Offer
Cable Ultra Plus
500 Mbps
Cable
Download speed
Unlimited
Monthly usage
$79.90
Upfront payment
$79.99
Monthly price
$1999.66
For 2 years
View Offer

More about CIK Telecom

CIK Telecom
Date of fondation

2003

Network Coverage

Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba.

Customer service
1 (416) 848-1517
Technical support
1 (416) 848-1517
Sales
1 (416) 848-1517

About

Cik Telecom was founded in 2003 by a specialized telecommunication consulting firm in Toronto. CIK’s main goal is to offer an innovative, affordable and reliable telecommunication service everywhere in Canada. CIK main services are high speed Internet via cable or DSL, telephony and TV.

Internet
High Speed Cable Internet:

CIK Telecom High Speed, Cable Internet uses the Rogers TV line / Cogeco / Videotron / Shaw Cable to transmit the Internet signal. The CIK Telecom Internet service covers all of Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba. All our high speed internet provides unlimited downloads.

High Speed FTTN / DSL Internet:

CIK Telecom High Speed, Internet DSL uses a PSTN (copper loop) telephone line to transmit the Internet signal.

The CIK Telecom Internet service covers four major provinces in Canada: Ontario, Quebec, British Columbia and Alberta. Internet speed can reach up to 50Mbps and includes unlimited downloads.

telephone
IP Home Phone Service:

The IP Home Phone Service provides its customers with an affordable telephone service that includes free local calls to all of Canada (with the exception of code 867) and also includes many traditional features like voice mail, caller ID name display, call waiting and call forwarding

TV
IP TV:

CIK Telecom has developed a multimedia platform, which allows a customer to watch TV shows, VOD (Video on Demand) and Internet videos. A STB (Set Top Box) is all that is needed to be set up to access all these services.

cik-telecom
62 reviews
(3/5)
CIK Telecom https://www.planhub.ca/img/logo/internet/cik-telecom.png 62 3
CIK Telecom
2
2021-05-21

Network is pure garbage. Expect your service to suddenly drop or just stop completely very frequently. However, it should be expected for it's more affordable rates.

PlanHub
CIK Telecom
1
2021-04-16

The worst service I ever had in my life. In case you use the cable internet for first time, better to avoid these scammers. After long discussion by phone with a salesman, where I explained him that I never had cable before and don't have TV Jack, he convinced me that technician will install everything. But finally, the technician ignored me, as they told me, he made outside connection and just left. After I was trying to complain, the sent me back an email, that inside connection is my responsibility.
Now I am sitting without internet at all!!! Worst internet provider I ever had!!!

PlanHub
CIK Telecom
2
2021-01-27

My plan is 15mb speeds for $39.99 per month. Every few days, the speed dips to about 5mb. It's terrible, we have to call the customer service line ALL the time for them to get us back to constant speed. At times, it rises back up again to about 12mb. The uploading speeds are terrible.. And they got ddosed a few days ago, our internet was out for 8 hours, and they closed their phone customer service line. Absolutely terrible..

PlanHub
CIK Telecom
2
2020-12-03

c est le plus pire service j ai eu
pour activer le service avec eu le service de vente est tres efficace reponds tres vite
par contre apres avoir paye le sevice change de tenu
en peux attendre une heure avant la reponse des fois peux couper et personne ne rappel en vous met sur le hold
telephone n a jamais fonctionner internet coupe
bref si vs avez de l argent et du temps c est le service pour vs

PlanHub
CIK Telecom
1
2020-11-21

I became a CIK customer, from the very beginning there were issues, double billing, extremely slow internet. Called biweekly with issues, needed to wait as long as 1 1/2 hours on hold to talk to someone, usual wait times is 45 minutes, internet speeds reaching only 10% of what I was paying for, Bell Canada dialup was 3-4 times faster, I made appointments to have a tech call only to have them call me 2 1/2 hours later, and the most painful thing of all was to listen to their asian jingle over and over again.

I quit their service returned their equipment had someone sign for it, told one of their employees of the name of the person who signed and 3 years later they sent my account to collections for the equipment. I’ve had Bell, Rogers, Fido, Comnet, and Primus, CIK couldn’t hold a candle to any of those internet providers

PlanHub
CIK Telecom
1
2020-10-06

Everything about cik is !@#! trash.

Their network is an unstable pile of crap with 5k ping spikes.

Their tech support is completely useless. They rush you, hang up on you, then refuse to answer when you call back.

PlanHub
CIK Telecom
3
2020-08-04

Ok serine

PlanHub
CIK Telecom
3
2020-06-28

The connection speed is poor and very unstable during the day as well as in the evening. No improvements were made during the year. I plan to change providers soon.

PlanHub
CIK Telecom
5
2020-06-09

the only problem after you finish your offer: its becoming very expensive

PlanHub
CIK Telecom
3
2020-05-21

- Prices on the website and the actual price they offer may not match
- the customer service rep. need to speak good English - often they are hard to understand
- long wait time. Took 40 min to get TV
- but considering all that, cost wise not too bad. You get what you pay.

PlanHub
CIK Telecom
1
2020-04-12

This company is trash for a whole year my father had been ripped off because we were paying for 50mbps and this scam of a company was giving us only 8mbps that is why his tv was never working. Now that i can actually test the speed through speedtest.net I can see why our internet has never been working properly ! They will rip you off and when you call to fix the internet to the speed you paid for they will ask you to pay more to upgrade for more speed and blame it on the imaginary devices and people thats using up the internet at the same time. These problems would also happen when the place was empty! They are full of junk. STAY AWAY! RIP OFF ! SCAM!

PlanHub
CIK Telecom
5
2020-03-24

Affordable and reliable.

PlanHub
CIK Telecom
3
2020-03-17

streaming is very bad. also, no stable internet band to download

PlanHub
CIK Telecom
2
2020-03-12

I am newly a client fo theirs. It's just been 2 days.
I have a package with a bandwidth of 50/10. Performance does not meet bandwidth paid for during the hours of use (evenings 6pm to 11pm). My speed test results show speeds less than 10mbps.
If you are a night user, the paid-for bandwidth is available at 3 am...
And as for technical support - its non-existent. I have made 2 calls during 2 evenings for the same issue and waiting times both times has been about 1h 30m to 2h. And I still have not got to talk to anyone because I simply give up before that.

PlanHub
CIK Telecom
1
2020-03-11

First day of providing service with them and it is lamentable. I have a 50/10 plan and the speed test result is less than 5 Mb / sec: unacceptable!
What about technical support: there is no service to the number you dialed, more than an hour on the phone and no answer ... The music in the queue will drive me crazy!

PlanHub
CIK Telecom
2
2020-03-01

Great price, customer service sucks, service is reliable.

PlanHub
CIK Telecom
2
2020-02-26

Speed not stable
Customer service closed after 21h

PlanHub
CIK Telecom
5
2020-02-24

Great price and service is acceptable

PlanHub
CIK Telecom
1
2020-02-21

They suck

PlanHub
CIK Telecom
3
2020-02-02

Full speed only during night time . Rush hours , download speed can go as low as under 10 MB instead of 50 MB !

PlanHub