Freedom Mobile Cell Phone Plans

I was a loyal customer with Freedom Mobile for nearly 10 years (back when it was still wind mobile!)

I finally decided to cancel my account in November 2022 as I am travelling abroad in Europe, and have no use for a Canadian mobile service. I sent a request to cancel my account as of December 1st, 2023, and had believed it was completed. From December 1st, onwards I had not used my Freedom mobile services, not one text message, not one second of calling, not one KB of data...

As a precaution I had cancelled my automatic billing, but I was shocked this month to discover that freedom had not cancelled my account, and they had also continued my monthly charges, racking up to nearly $100.

I tried contacting freedom to get the charges cleared and finally cancel my account. They cancelled my account but refused to remove the charges, saying they were unable to. The agent helping me, even threated that the charge would be sent to a collections agency if I didn't pay. Seeing as he couldn't help clear the charges, he provided me with an email for the back office team at Freedom Mobile. I sent them an email explaining the situation to which they replied they are unable to help because it is out of the 'scope' of their functions.

It's disgusting to think a company would punish a 10 year loyal customer with $100 in charges for absolutely no reason.

My advice would be to avoid this company at all costs.

Honest Review? I am in Toronto Canada, I got three lines from Freedom for my kids (my wife and I are with Rogers). I gotta say with full confidence that this is the MOST inept backwards disorganized company on planet earth (think back to the Rogers days when they held the title). In each of my three instances I have to port a number over. Numbers that I bought that cost me $250 each. I have 30 days to port them or I lost them. I gave all the info to Freedom on day one at the store in person. I made him repeat it twice as the info has to match perfectly or the port will get rejected. He had it perfect told me it would take an hour (bullshit I know better than that). 4 days later no love, I call (I in put my phone number when prompted and pin when prompted then when I speak to a rep they ask me for what? yes my number and my pin) already disgruntled but I gotta get this number ported. The rep asks me for the porting info all over again argh! Says 3 more days. 4 days later nothing, my porting co (numbershack) tells me they are trying everything they can to get Freedom to accept but they havent done anything on their end. I call back, (I get hung up on twice) they ask me for all the info again (this is 4 hours now of talking to diff people). I go on vacation I come back still hasn't been ported. By now I'm freaking out cause I have a week before I lost that number. I call back ask for a supervisor. I get hung up on after 30 minutes of dilly dallying. I finally get Yassin. 30 more minutes he tells me he is going to personally look into it and will call me back within 2-3 hours. That was yesterday. No call back, no nothing. Dont know what to do. Do I sue for the loss of my number? I already paid for the service in full for a year (on day one of trying to port this number). The other 2 numbers I bought a year ago, same bullshit, took 2 weeks and three phone calls but this time it's different, this time the customer service reps are worse than last year if thats possible and I blame upper management for ill trained employees, not having a VR that transfers input into reps' CRM and for being totally ignorant of customers pain and anguish with no due process to escalate. My three numbers expire next year then I am out. Thank God my wife and I stuck with Rogers, at least that service is sable and they are now well trained (wasn't always the case I had words with their then VP Mike Adams as I was in the industry and he promised he would make changes and he did). Other than that Freedom prices are good just pray you dont need support for anything cause that is non existent.