Virgin Internet Reviews

they sold me 500 Mbps, hardly getting 1/10 of that

We got our order canceled 3 times when moving. Never able to speak to the same person when calling for information about our order.Then when we try to cancel the service we had to verbally wreslt with the member to finaly be able to cancel.Rating is 1/5 but i would put 0/5 if possible.

was told my bill is gonna be $30 + tax, then i get charged $49 and a $75 activation fee which i was told will be waived. They are legitimately scammers. The customer support calls me, asks for proof. I send them an email from their rep showing what plan she promised me, they say email is not proof.Bell and Virgin are scammers.

I received outstanding service from the staff at the Virgin Plus store in Laurier, Quebec, and more specifically from Pier-Oliviver, for the purchase and configuration of an iPhone 16. His courtesy, availability, and valuable advice were greatly appreciated. Thank you!

Do not do business with this dishonest company with condescending staff. They offered me an internet promotion onl

I have had the absolute worst experience with this company. First off I was with them for years because of the cheap rates. The service they offer is slow as hell and now costs just as much as Cogeco. I decided to switch my business over to Cogeco because of the price increase and wanted better quality internet for the same amount. This is when the problems started.I followed all the steps in cancelling my account. I called at the end of my billing cycle to cancel. I sent my modem back through Purolator with the proper information/ postage. However I did not get a tracking number. So a few month down the line I get a bill for $84.75. I called and inquired and was I formed that they did not receive my modem. Asked me for the tracking number but since I had no way of getting the tracking number, I figured I'll just pay it and be done with this. So I payed the full price thinking that would be the end. That wasn't the case.Next month I got a letter in the mail saying I owed $84.75. I checked online my balance was $0. Called customer service to make sure I didn't owe any money. They said no it's 0 dollars. Went on with my life. The next month rolls around once again I am getting a letter in the mail saying FINAL NOTICE and that I owe $84.75...called once again. This time the lady on the phone informs me that oh no actually there is a credit on my account of $84.75 because I over paid. They sent me a check in the mail. A few days after receiving the check in the mail I also recieved another letter saying that I still over this money. So now I am sitting here with a check for $84.75 that I have not cashed yet in case they fucked things up once again, and a bill saying that I still owe th

The prices are competitive.

Good service and good debugging tools

canceled my service and got an email confirming. then got a bill for the next month. I called and they said it wasn't canceled and I had to pay the bill. they finally canceled it for the second time and waived my bill. wont deal with them again.

After leaving Bell got the same if not more services from Virgin at half the price.