Lucky Mobile Canada

Unable to configure my esim in my son's Pixel 7. Unable to get support by chatting, I call customer service and after some maze, I managed to reach someone who tells me that there is nothing they can do to go to the store. The shop being closed, I have to go the next day. I go to the store and they tell me they can't do anything because it's an esim. After a few exchanges with them, they give me a sim card and tell me that I can activate it from home. Arrived at home I try to change the configuration of the sim card, but I have to validate with the code that they send me by sms. I can't receive text messages, so I call customer service. I'm talking to someone who asks me lots of questions and demands that my 12-year-old son answer the questions. I explain the situation to him and he asks me what numbers I frequently dial with the phone and I explain to him that I have never been able to use the phone. He replies that in this case I have to go to the store (which is currently closed). I tell him I want a refund and he transfers me to Bell and after several minutes they tell me they can't do anything because I'm with Lucky Mobile and they don't understand why I was transferred to them. In short, a great waste of time.

Bad customer service, a la carte plans with replenishment it's a scam, we are automatically charged more than what the plan costs because we can only replenish in the amount they set (my plan was $22 so I had to put $25 in replenishment, which means that I have $3 extra each month). When I wanted to end the line, no way to get my money back, they can't so they put my money in their pockets. Their solution, use the phone again until the balance is exhausted. Ok so I'm going to pay two lines to use one in the end. Nice solution, and that's not to mention the shitty customer service I had. Have me hang up on the line, then transfer to a service that does not handle this type of question, I have to call back three times, so each time repeating the same song and being taken for an idiot. Honestly, I've seen better customer service. Lucky mobile is over and I do not recommend.

I have never had too many bad experiences with a single provider in a too short period. SIM cards are more expensive than with other carriers. The 250MB plan does not allow purchase of data add-on when it is over. They don't have add-on for a travel to the USA. Payment was done in the credit card before the day shown in my account. Tried to ask for a refund after cancellation and they said it was not possible, even though I asked to cancel my account before the next cycle began. People on the customer service are nice but they always said they cannot do anything