Rogers TV

Pricing compared to quality and customer service

I have wireless internet via a cell tower. I've signed up for the unlimited no throttling 25 Mbps plan. I consistently have less than 15 and I get 2-8 on a regular basis. My signal is strong and according to one tech I could get the 50 Mbps plan if I wanted. That's laughable l, get the 50 so I can get 15. I've complained several times, the first time they blamed it on seasonal traffic as I live in cottage country. Now into December my internet is still lacking, long after the cottagers have left. It is more than frustrating, all I hear is I've signed a contract to receive UP TO 25mbps, or it's a new service give us time. Yep I will, enough time to find another provider

I don't think they give a rat's ass about existing customers.

On Sunday, October 24, 2022, a service manager named Paul, informed me that recent changes at Rogers has put him in charge of resolving all customer issues such as mine. He gave me i1908724503, as the call reference number. The previous week, I was promised a call back from the office of the president and received no call. I'm a 30 year customer with Rogers Wireless. The last 10 years, I've experienced a steady decline in customer concern resolutions. I'll be writing the ombudsman with a formal complaint related my most serious concerns. Rogers can not be trusted to provide what they advertise.