Freedom Mobile Mobile Reviews

Connor

waterloo, ontario

2023-01-31

Comment Title

I was a loyal customer with Freedom Mobile for nearly 10 years (back when it was still wind mobile!)

I finally decided to cancel my account in November 2022 as I am travelling abroad in Europe, and have no use for a Canadian mobile service. I sent a request to cancel my account as of December 1st, 2023, and had believed it was completed. From December 1st, onwards I had not used my Freedom mobile services, not one text message, not one second of calling, not one KB of data...

As a precaution I had cancelled my automatic billing, but I was shocked this month to discover that freedom had not cancelled my account, and they had also continued my monthly charges, racking up to nearly $100.

I tried contacting freedom to get the charges cleared and finally cancel my account. They cancelled my account but refused to remove the charges, saying they were unable to. The agent helping me, even threated that the charge would be sent to a collections agency if I didn't pay. Seeing as he couldn't help clear the charges, he provided me with an email for the back office team at Freedom Mobile. I sent them an email explaining the situation to which they replied they are unable to help because it is out of the 'scope' of their functions.

It's disgusting to think a company would punish a 10 year loyal customer with $100 in charges for absolutely no reason.

My advice would be to avoid this company at all costs.

Rich

toronto, ontario

2023-01-25

Comment Title

Honest Review? I am in Toronto Canada, I got three lines from Freedom for my kids (my wife and I are with Rogers). I gotta say with full confidence that this is the MOST inept backwards disorganized company on planet earth (think back to the Rogers days when they held the title). In each of my three instances I have to port a number over. Numbers that I bought that cost me $250 each. I have 30 days to port them or I lost them. I gave all the info to Freedom on day one at the store in person. I made him repeat it twice as the info has to match perfectly or the port will get rejected. He had it perfect told me it would take an hour (bullshit I know better than that). 4 days later no love, I call (I in put my phone number when prompted and pin when prompted then when I speak to a rep they ask me for what? yes my number and my pin) already disgruntled but I gotta get this number ported. The rep asks me for the porting info all over again argh! Says 3 more days. 4 days later nothing, my porting co (numbershack) tells me they are trying everything they can to get Freedom to accept but they havent done anything on their end. I call back, (I get hung up on twice) they ask me for all the info again (this is 4 hours now of talking to diff people). I go on vacation I come back still hasn't been ported. By now I'm freaking out cause I have a week before I lost that number. I call back ask for a supervisor. I get hung up on after 30 minutes of dilly dallying. I finally get Yassin. 30 more minutes he tells me he is going to personally look into it and will call me back within 2-3 hours. That was yesterday. No call back, no nothing. Dont know what to do. Do I sue for the loss of my number? I already paid for the service in full for a year (on day one of trying to port this number). The other 2 numbers I bought a year ago, same bullshit, took 2 weeks and three phone calls but this time it's different, this time the customer service reps are worse than last year if thats possible and I blame upper management for ill trained employees, not having a VR that transfers input into reps' CRM and for being totally ignorant of customers pain and anguish with no due process to escalate. My three numbers expire next year then I am out. Thank God my wife and I stuck with Rogers, at least that service is sable and they are now well trained (wasn't always the case I had words with their then VP Mike Adams as I was in the industry and he promised he would make changes and he did). Other than that Freedom prices are good just pray you dont need support for anything cause that is non existent.

Viridel

medicine hat, alberta

2022-10-04

Comment Title

Absolute incompetence. I simply wanted to port my number from Koodo. Well, no. You have to get a 'temporary number' to set up an account, to start a transfer. Of course, they don't tell you this until you get your Sim card and try to start the activation.

And this is after 35 minutes of 'support' to figure out why my number and PIN aren't in their system.

Ok, so give me a temporary number, whatever.

YOU HAVE TO GO TO A STORE TO GET THIS TEMPORARY NUMBER.

Seriously, how can a technology company not be able to remotely give you a TEMPORARY number???

And this is after filling in all their forms and spending ~an hour getting this all set up to get the Sim card in the first place....................... and it never dawned on the person I was discussing this all with to mention this?

What a waste of my life. Serves me right in trying to deal with a company owned by Shaw. I should have known better.

Himalay

toronto, ontario

2022-09-19

Comment Title

Hello,
I ordered a new device by calling sales team of freedom mobile on 6th of September. She confirmed my new shipping address on phone and as a proof I got a text and email stating that, my address has been updated. Other than that, the new agreement which is received on my email was having new address on it.

Next day I recieved an email about shipment details and surprisingly it was having the wrong address. I replied on that same email in 30 minutes with my new address still, it was delivered to wrong address. Where was my fault in this whole incident??

I spoke with the different agents and they all told me that action ticket has been generated and back office will call me in 7-14 days. No call back from any office and whenever I call them they keep on transferring my call to different agents.

Yesterday, while I was speaking to one of the supervisors, he asked me to file a POLICE REPORT for the missing device which I never recieved. It's a big mistake created by freedom and Purolator due to their faulty delivery system and rather than escalating my issue they are bothering me unnecessarily for their mistake. Still as I am the one who is suffering from this problem, I decided to reach out "POLICE".

On September 17th 2022, I spoke to the lady officer and she listened whole incident carefully. After I finished she told me that, POLICE REPORT CANNOT BE FILED in such cases where the device is not recieved by customer and it doesn't have any incident where the phone is stolen from me or something like that. It's clear mistake by freedom and Purolator which they wants me to clear.
First, freedom agents told me that someone will get back to me from back office in 1- 2 weeks, nobody called and Yesterday, when I called the supervisor, he shocked me by asking me to wait for 2 more weeks.
Today on September 18 while I was speaking with the different agent named Anthony, he told me that, even if I haven't recieved the phone still I will be charged for the phone as technically they have added it to my freedom account!!! If that is the case and if a single penny is getting deducted from my account for under investigation case like this than, I will not hold myself back from taking some strong legal action against the whole company for all the mental harassment, daily stress and unnecessary trouble by them since 6th September to the so called loyal customer for their fault.

What is my fault??
To be the loyal customer to you??
For upgrading my phone for the 3rd time with freedom??
Freedom should have a well organized system of delivering devices like Rogers, Bell and others.
Did freedom delivered the phone to me? No.

If they delivered it to door than it's utter stupidity and if the currier company delivered it to any person than did they checked ID to see weather the person who is receiving is Himalay or not?? Just because of your faulty delivery system with lots of loopholes the customers have to go through lots of problems.

I have made my mind to change the provider ones this thing gets resolved. You people killed all the excitement for my new device. Worst experience ever. Never ever referring your company to anyone.

Thanks
Himalay

Network Stability, coverage, speed, dropped calls…
Bill Transparency, clarity, aligned with contract…
Digital experience Application and/or website are simple, clear, efficient and useful…
Onboarding experience Phone number port-in, activation, delivery, installation…
Customer Service Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier?	Yes No

Freedom Mobile Mobile Reviews

Freedom Mobile cell phone plans reviews

Freedom Mobile Reviews from Users

Last 365 days average

1.2

All time average

2.3

Connor

waterloo, ontario

Rich

toronto, ontario

Viridel

medicine hat, alberta

Himalay

toronto, ontario

Peter

vaughan, null

Vish P

toronto, ontario

Elizabeth

victoria, british-columbia

Anthony Mouse

victoria, british-columbia

Sol Rosenberg

toronto, ontario

oldhippie_ab

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