Freedom Mobile Reviews

Before purchasing a phone and plan online, be very careful of the price changes right at the very end where it asks you to pay. For instance, the phone I want shows as $10 a month for 2 years. When I add any plan and click on purchase, the monthly fee for the phone now shows as $27. Very dishonest company so just double check the math before using them.

Signed up to use my cell in Scotland, I was told by five or six different clerks that I would be able to use my phone and call between Scotland and Canada and when I got to Scotla

Your Sales rep. Jayden @ Village Green Mall in Vernon, BC was so kind, helpful, very knowledgeable and answered all my needs before even asking.Would highly recommend this Sales rep. to anyone dealing with Freedom Mobile.Thank you for a wonderful experience with your Company!

Just moved to Freedom because they had a great plan for Canada, US and Mexico. More GB than we need, but great value. Really appreciated the personal attention by the kiosk rep in Calgary. Simple, easy to work with and friendly. So far, so good.

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

⭐ 1-Star Review — Extremely Disappointing Service I am extremely disappointed with Freedom Mobile and the way my billing issue was handled. I was on a prepaid plan that included 1,000 minutes of calling to India. I was not clearly notified that my 1,000 included minutes had been used up. The calls continued to go through, and I was later charged more than $700 in additional international calling charges. What I don’t understand is this: If I was on a prepaid plan with a limited number of included international minutes, why wasn’t I clearly notified when those minutes were exhausted? Why were the calls allowed to continue and generate hundreds of dollars in additional charges without a clear warning? If I had known that my 1,000 India minutes were finished and that additional charges would apply, I would have stopped calling immediately. I contacted Freedom Mobile and explained the situation. They reduced the bill by $325, but I am still being asked to pay a significant amount. While I appreciate the adjustment, I do not believe it fully resolves the problem. This is not just about the money. It is about transparency, communication and preventing customers from unknowingly accumulating unexpected charges. Customers should receive a clear warning when an included benefit is exhausted, especially before charges can reach hundreds of dolla

On 2/10/26 i was rushed to sign an agreement without reading the contents. later that day when i opned the digital form of the agreement it was not what i actually needed to get inatead the clerk put his owen choice into my agreement. so they are untrustworthy and rude to their customers. one needs extracaution.

I tried to order Internet they told me yeah no problem. They serviced my area then I get a no nothing shows up. I finally called. They want a landmark. They can’t find my address. They need a landmark why they need a landmark for an address that I’d give them is beyond me this is the fourth time

I have 2 lines, both on autopay for a discount. Multiple times I have been double billed. Multiple times my service was suspended due to no payment even though autopay had been enabled (in order to get the discount). Multiple times I have spent hours on the phone trying to get this straightened out; even having supervi

Freedom Mobile may offer cheaper prices than the big carriers, but in my experience the savings are absolutely not worth the frustration and constant headaches.The cell coverage was incredibly unreliable, even in major urban areas like Burnaby and Coquitlam. I regularly experienced dropped signal, unusable data, delayed messages, and complete loss of service indoors. There were moments where I gen