I haven't been with Virgin for a year yet and they're giving me a raise from $29 to $35, but for new people they're doing it at $29, I'm definitely going to change.

Perfect place to lie and scam you... My partner had to change his cell phone with Virgin; his account showed him that he was entitled to a free phone upgrade. He had the free Crave promo. The employee tried to migrate him to Bell; he had to pay $80 for the phone upgrade (while his account indicated that he would be entitled to it free of charge; he should have migrated to Bell). My partner saw his plan increase on top of that... He asked the salesperson if he would keep Crave free, he said yes of course... After the grace period during which you can normally cancel the contract expires, we lose Crave free. My partner calls and gets a call center probably from another country, an employee who barely speaks French and shows my partner that at Virgin, lying to the customer is company policy... But hey! With $11 a month, we can get Crave back. My partner doesn't like being lied to and getting away with it (like just about everyone else) and now wants to know what it would cost him to terminate his contract because their chat response system with a bot as inefficient as its employees, it's not glamorous either... Well, we would charge his cell phone nearly $600, to which would be added fees of $175? And I imagine taxable. And we understand that we can't trust their words so we risk having surprises... The man on the phone refused to transfer him to retention, since he was trapped beautifully, he's th

I was with virgin mobile for 14 years, I had to go with a different company because I got a better deal. I’m very disappointed.because Virgin mobile does not want to give me back the money they owe me which is 144.99!!!!!!!!

Yesterday I called twice to tell them that I received an offer from another operator that was better than their current package, and that I would like to stay with them if they offer me the same offer, or something similar. I was transferred to the loyalty department and was surprised by the indifference of the employee who answered my call, as if she didn't believe me and took my words lightly. I

This company has no customer service there is noone to speak to when they screw up your plan so far in 2 days i have had 25 emails all saying the same crap (we understand your frustration) but yet nothing has been done and now im told could be 5 more days till they figure out what went wrong this was after i went to the bank to prove payment was made as they requested upon proof it is still going

Chatr doesn't support hotspot. You might get it working but I can't on my iPhone. I called support and they said they don't support it. The coverage is also terrible. I was on Fido before which is also Rogers. I never had the low bar problem and slow internet there like I do here. Literally go with anyone else.

Chatr has been my service provider for years. I live in Haldimand Norfolk and their signal is always reliable and strong. Their high speed 4G works beautifully with my 2024 Moto G Play and Chatr's prices and bundles are perfect for my budget. Thanks for everything so far, guys.

long time customer