Koodo Mobile Reviews

Be careful about using this service - it is owned by Telus. I originally signed up because they claimed to have wider coverage in BC than Rogers. However their definition of "wider" means "roaming" which is VERY expensive. When I cancelled my account, they insisted on charging me for another 3 months - despite my not using their services. I dont know why that surprises me - It is Telus after all. Serves me right I suppose.

On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which adde More

The worst mobile provider I’ve ever used – Koodo (Alberta)I signed up with Koodo just 9 days ago, and the issues started right away with the first bill. Not only is their billing system a mess, but the staff seems completely unhelpful. I went to a Telus (Koodo) store, and they spent over an hour either pretending to help or just stalling—I’m not even sure. In the end, they told me I had to call cu More

Unclear bills: The details of the services billed are not understandable. Balance at the time of purchase of the phone: No specific information was provided to me regarding the remaining balance at the time of account closure. Number transfer: I transferred my number to another company, so I should no longer receive monthly bills. Despite this, I continue to be billed each month, without being given a final balance of my balance.

Predatory fees an pricing with the lovely addition of hiring zero human beings to service customers.

This is by far the worst company I ever swtlithed to l, not only are you completely wrong about your slogan- happy quickly is by far far from the truth! We were told the switch over would be smooth and quick - I paid for a service upfront and it's a whole MONTH and we STILL don't have service. I work in cx service and this is by far the worst experience I have ever had and not to mention your agen More

DO NOT go with this company My phone screen blew up and I couldn't even see to use it which forced me to get another phone then they refused to wave any of the charges and was charged over 200 on my next bill I had been complaining about my phone for months and they did nothingHORRIBLE SERVICE

I was a Koodo customer for some time, and then I decided to go to cancel my cell phone number. And I was told that I can go back three months from that date So when I received a notice that my bill is ready. I was not very attentive to read it. And then there were several letters from Kudo, Happy Holidays. we have a promotion for you, you are our best customer, etc, etc, etc.And then I received a More

I thought that going from TELUS to Koodo that my network wouldn't be affected, but I was wrong. There was a big difference.

Koodo is fairly low cost. But the customer service is next to zero. I have three lines with them, me and two kids, and it is virtually impossible to get the same plans. For 30$ a month one kid have 30g of data and the other one have 60g. Check often for price change.