Koodo Mobile Reviews

On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which adde

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As far as phones/bills go you will be paying a high fee (standard for our 3 different companies you can pick from in Canada). The service and 5G is better quality than Roger's, but not better than others, in my experience.The biggest issue I had was there customer service and the information online not being accurate/the same as emails I received. This is a big No No for me. Billing has to be righ

Warning: Do not use this service. No customer service. I was never able to connect my modem, and I had to call several times, and my last call lasted 2 hours and 12 minutes! Just to speak to someone from Koodoo Internet. Horrible. I didn't even have time to install it, and I couldn't reach them until I had 2 hours to waste. Please pass on the information! Thank you.

Just like parent Telus, Koodo has changed the rules (and so my bill) just a few months after signing up. This time,

I bought a prepaid plan that met my needs, namely the 360 days, the network is good, it's Telus's, I had a small configuration problem and through the Koodo assistant CHAT we can schedule a call with customer service who was courteous and efficient. Use the code to get a discount

There are crazy fees for when you go abroad. With 100 spam calls a day you are sure to have your mailbox pop up very frequently. If you call your own mailbox for just one second, youll be charged 16$. Tried to fix it with the customer service and after 30 minutes they gave me back 30$.Dont waste your time or money. Pay a little more and go to a good provider.

I hope you don't have any problems with your phone. It's difficult to talk to someone, and the stores say they don't have access to fix phone problems.

The worst mobile provider I’ve ever used – Koodo (Alberta)I signed up with Koodo just 9 days ago, and the issues started right away with the first bill. Not only is their billing system a mess, but the staff seems completely unhelpful. I went to a Telus (Koodo) store, and they spent over an hour either pretending to help or just stalling—I’m not even sure. In the end, they told me I had to call cu

Unclear bills: The details of the services billed are not understandable. Balance at the time of purchase of the phone: No specific information was provided to me regarding the remaining balance at the time of account closure. Number transfer: I transferred my number to another company, so I should no longer receive monthly bills. Despite this, I continue to be billed each month, without being given a final balance of my balance.