Koodo Internet Reviews

Garbage

KOODO has provided the worst service experience I’ve had in Canada. They lie in every sentence… They promised to install the internet within a week, but dragged it out for a month — and I still don’t have a connection. I genuinely feel like suing them for the wasted time and their blatantly careless attitude toward their customers. I will never, ever deal with these people again.

Koodo prepaid

I've been with Koodo for a year now and I'm still satisfied. I travel to Quebec and Ontario and haven't had a single problem. Plus, the prepaid plan is even better with more data. Use the code for a discount.

Koodo takes extra payment out of account

Koodo took 2 extra charges out of my bank account for home internet on top of the months bill. One charge was $25.99 on July 5, they $39.55 on July 10. I'm having to fight for a refund, literally!!! I've filled out complaint with ccts. Koodo claimed it falls outside their jurisdiction. I've had to call my bank to get the situation investigated as a charge I didn't authorize. I'm switching carriers

Canceling Service? Press 2 Now!

Worst internet experience/customer service.....when prompted, forget pressing 1 for English, focus on pressing 2 to cancel....when a company has an answering machine that its second option is to cancel, that should be enough for anyone to figure it out...Run, don't look back........If you do press 1 for English, its actual English turned to word sewage.

Koodos trying to upgrade internet

All I was trying to do way upgrade my internet to a faster speed at an extra cost. I was told I needed a new modem and will be given instructions to send the other one back given a date it will be working. They also requested I make a new account. On that date during the time frame I was given it didn't work. I called them they said why were you given a new modem " I dont no Im following your instructions and you sent it to me " you dont need it we can upgrade from the original modem" ill transfer you to cancel the new account that was made" I made it clear I cant go without internet, no problem they say we just update it from our end. They transfer me to someone different to cancel the account. He tells me I can give you the upgraded internet for what you are paying now if your willing to go without internet for 24 to 48 hours believe it or not I declined. I run a business I need my internet. He puts me on hold and says ok we found a way to upgrade you without turning off your internet. I say perfect. Guess what its been off for two days. I have been blowing up their phone. They say be patient we will call you back but dont call us back. Then they dont call back. I have been giving the wrong information and completely lied to multiple times during this 2 week adventure. Hours on the phone. Stuck at home waiting for them to call. Very disappointing service. And the last person I talk to re told me the upgraded price. I should still be offered the price i was if I was willing to go with internet because Im without it anyway.

Terrible reliability, useless customer support

Internet connection would cut out every few hours and sometimes restarting the router and modem would not even fix the issue. Even factory resetting made no noticeable improvement. Customer support was not helpful, as each representative just asked the same questions about restarting the modem and redirected me to an endless chain of follow-up calls.Absolutely would not recommend.

Terrible customer service

Had an issue with the modem, took 4 days to tell me iits defective, promised to call me back never did. They actually meesed up the migration of carrytel customers and it took them days to realize it. Never going back. My cell is with koodo and its been smooth… so prb just there isp thats terrible. Worst than Bell can you imagine…

Koodo Home Internet

Excellent service, works as advertised, no interruptions. Customer Service is excellent, I forgot to update my credit card as it expired, the service went down due to my own fault, as they sent emails warning me for 2 months, but I overlooked them.Updated the card, called customer service and everything restored in 15min!!!!Amazing.Good savings with having a cell plan too.

Worst experience ever!

Terrible Company

The worst company and customer service that I've ever dealt with in my life. There are other providers in Canada with better service for about the same price.Don't make the same mistake we did by signing up with Koodo.