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acanac
26 reviews
(2.7/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
27% of people would recommend this brand

Network Coverage of Acanac Internet

Acanac Internet offers residential internet plans in the following cities: Québec , Scarborough , Etobicoke , Windsor , Kitchener

Find the best & cheapest Acanac home internet plans in Canada

Acanac Internet offers 22 Internet plans in Canada
They offer speeds from 6Mbps to 1024Mbps and prices from $40.38 to $108. They offer the following technologies: dsl-fttn, cable

The categories

Unlimited

Download speed Monthly usage Upfront payment Monthly price For 2 years
High Speed DSL Internet 25 Mbps Unlimited
25 Mbps
DSL/FTTN
Download speed
Unlimited
Monthly usage
$0
Upfront payment
$55
Monthly price
$1259.85
For 2 years
Link not supplied by Acanac Internet
High Speed Cable Internet 60 Mbps Unlimited
60 Mbps
Cable
Download speed
Unlimited
Monthly usage
$129.95
Upfront payment
$55
Monthly price
$1449.95
For 2 years
Link not supplied by Acanac Internet

Cheapest

Download speed Monthly usage Upfront payment Monthly price For 2 years
High Speed Cable Internet 25 Mbps Unlimited
25 Mbps
Cable
Download speed
Unlimited
Monthly usage
$129.95
Upfront payment
$24.95
Monthly price
$969.35
For 2 years
Link not supplied by Acanac Internet
High Speed DSL Internet 6 Mbps Unlimited
6 Mbps
DSL/FTTN
Download speed
Unlimited
Monthly usage
$129.95
Upfront payment
$40
Monthly price
$1059.80
For 2 years
Link not supplied by Acanac Internet

Fastest

Download speed Monthly usage Upfront payment Monthly price For 2 years
High Speed Cable Internet 1024 Mbps Unlimited
1024 Mbps
Cable
Download speed
Unlimited
Monthly usage
$0
Upfront payment
$108
Monthly price
$2592
For 2 years
Link not supplied by Acanac Internet
High Speed Cable Internet 400 Mbps Unlimited
400 Mbps
Cable
Download speed
Unlimited
Monthly usage
$129.95
Upfront payment
$89
Monthly price
$2265.95
For 2 years
Link not supplied by Acanac Internet

More about Acanac Internet

Acanac Internet
Date of fondation

2004

Network Coverage

Ontario and Quebec

Customer service
1 (866) 281-3538
Technical support
1 (866) 281-3538
Sales
1 (866) 281-3538

About

Acanac is a provider considered as a pioneer of independent telecommunication services. Founded in 2004, Acanac offers Internet services via DSL and cable with downloading speeds up to 50Mbps as well as a telephony and interurban service to residential or business customers.

Internet
  • Acanac proposes DSL plans with high speed but also cable plans.
  • The DSL plans go from 175 Go to unlimited and 10 Mbit/s to 50 Mbit/s.
  • The cable plans are unlimited and go from 30 Mbit/s to 250 Mbit/s.
  • Choose the plan which is best for you and benefit from the advantageous prices.
Telephone
  • Find digital home phone plans at Acanac.
  • You can pick from three available packages which include not only unlimited calls but also many great features such as voicemail, caller id, call forwarding and much more.
  • The Thomson TC4300 cable modem is easy to use and install.
  • The LED indicators provide a clear indication of the boot sequence, operational activities and connectivity status.
  • Connect the modem to your personal router to obtain wireless connectivity.
  • The device is covered by a one year warranty.
acanac
26 reviews
(2.7/5)
Acanac Internet https://www.planhub.ca/img/logo/internet/acanac.png 26 2.7
Acanac Internet
2
2021-05-10

Every time I've had to call to have an issue resolved, it's become a massive issue. For the most part, the people on the phone are very nice and cordial; the problems probably come from the infrastructure of the company rather than the support reps.

I had many issues trying to get my plan installed in the first place, though those were the faults of outside forces and not Acanac themselves, so I won't place the blame on them and rather I use this to set the scene; and once it was installed, it would drop for a good ten minutes on occasion. This is something I can live with, but a large majority of people probably can't.

The biggest issue came when I attempted to change the address of my service because I'd moved; not only did they send the subcontractor from Rogers to the wrong address, but the technician incorrectly wired my service through another unit in the apartment rather than the main panel in the building. When I tried to call to have someone sent to fix this (a pretty simple issue, honestly, since I already have service to this apartment and all the necessary hardware), they refused to even put in a ticket and instead told me to hire a private contractor, and the senior support staff I spoke to even had the audacity to say it was my fault that I didn't correct the installation tech when he was here- let alone the fact that I'm a 20 year old girl who doesn't know the difference between a coax and a fibre cable, and he's a professional in his field! (This man is, of course, the one exception to the lovely support staff I've had to speak to many, many times.)

I was severely disappointed that they wouldn't even try to help me fix this issue, and will definitely be looking for another provider. It's never been an easy solution when calling Acanac, which is unfortunate.

PlanHub
Acanac Internet
1
2021-02-03

Awful service

PlanHub
Acanac Internet
1
2021-02-03

I confirmed with acanac provider technical service which modem are working with acanac provider their agent told me couple modem that smartRG was one of them... I've bought the modem by hand now their acanac technical service says the modem is not work... they are stupid and groug of people without knowledge. They waste two days of my time. Just sitting their and stealing our time and our money. AWFUL SERVICE FROM acanac.

PlanHub
Acanac Internet
1
2021-01-16

WASTE OF MONEY !!!! SCAMMMMMM!!!!!

had 30 Mbps included in my plan, always received around 5 Mbps , THATS A JOKE.

Customer service is the worse , they have only 4 employees on the phone, Heshma , another women, one of them *Mohammed* ,and the other guy (RAMADAN) sounds mental . HE START SCREAMING on the phone , and repeats the word *Thank you , 5 times every 5 seconds , HE absolutely has MENTAL issues.

They told me to change my router , So had to pay Extra 150$ and then figured out this was a BIG SCAMMM for beginning.

Internet disconnects every half hour , busy days every 10 min

STAY AWAYYY PLEASE !!!!! !

PlanHub
Acanac Internet
4
2021-01-13

I use it for 2 years and I am happy with it.

PlanHub
Acanac Internet
3
2021-01-07

kinda expensive

PlanHub
Acanac Internet
1
2020-09-17

In English only - they don't talk in French over the phone. They cut the service without warning.

PlanHub
Acanac Internet
1
2020-09-17

I canceled my service June 1st and over 3 months later they're still sending me bills. Even though the customer service agent confirmed over the phone that it was cancelled I'm still being billed. They refuse to send me any written confirmation of cancellation so they can continue to charge me. They also opened two accounts under my name and charged me double for a year. After hassling them for months they finally returned my money. They are still billing me and I do not live in the province or use their service! RUNNNN doesn't sign up with them whatever you do!!!! It will be the biggest regret of your life.

PlanHub
Acanac Internet
3
2020-08-31

They used to have decent internet with terrible customer service. Now they have unreliable speeds, with worse customer service. And I do mean their customer service borders on useless. The last 2 years have been hit and miss with stability.

PlanHub
Acanac Internet
2
2020-08-21

The speed for which I pay is often not respected. The connection drops frequently for a few seconds. Promotions are only available to new customers while long-time customers have no benefits.

PlanHub
Acanac Internet
3
2020-08-15

Used to be cheap enough to be worth it, but now it isn't much cheaper than Bell (which is the same service with much better customer support--you'll need it one day).

PlanHub
Acanac Internet
2
2020-04-30

Affordable prices, average to low web access, dishonest after sale and technical service. I had to pay an external technician to attest that their web signal was insufficient to provide normal access, and they took months to stop subscription. Finally very difficult to unsubscribe: I finally had to go through CPRST commission to succeed, despite having very low internet access for several months and several communications with the company. Best of luck if you get there!

PlanHub
Acanac Internet
4
2020-04-22

My connection is often dropped because the speed is too slow. It becomes very frustrating.

PlanHub
Acanac Internet
4
2020-04-21

Almost three years with Acanac (two addresses): no technical problem apart from those introduced by myself (yes, I manage my small infrastructure myself - no router from the provider, thanks). A lot depends on the location and the physical network, I was lucky there. The price is beyond comparison. The site is too primitive (no self-service) and technical support is available over the phone only (I hate phones), but hey, as long as everything is working we don't need support. Only one thing: for several months I kept paying more money for less speed because Acanac just doesn't think announcing new cheaper rates to old customers is a good idea.

PlanHub
Acanac Internet
1
2020-02-04

Poor service, I have a 50mbps plan and I receive 10mbps. Customer service and technical support are not efficient.
It is the weakest supplier I have ever had. Very disappointed with their service

PlanHub
Acanac Internet
2
2019-12-31

I had very good service for several years, until last month. the connection started to cut out for up to half an hour, several times a day. Twice a bell technician came but he didn't fix anything

PlanHub
Acanac Internet
5
2021-02-28
PlanHub
Acanac Internet
2
2021-02-04
PlanHub
Acanac Internet
3
2021-01-28
PlanHub
Acanac Internet
4
2021-01-20
PlanHub