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Videotron Internet Reviews

Before jumping the gun and signing up, feel free to read some Videotron internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Videotron reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Videotron internet plan reviews.

Client's Ranking
3.3
Network
3.7
Onboarding experience
3.6
Bill
2.8
Customer Service
3.5
Digital experience
3.4

Videotron internet plans reviews

Are you hesitant to change internet plans? Check out the Videotron internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

About Videotron

As one of the province's largest companies, Videotron has spent the past few decades building a trusted reputation within Quebec. Videotron reviews are overwhelmingly positive. Their reviews and ratings reveal how much their customers appreciate their promotions, bundles, affordable prices, and customer service.

Last 365 days average

57 reviews

3.3

All time average

1352 reviews

3.6

Videotron https://www.planhub.ca/img/logo/internet/videotron.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 1352 3.6
Videotron
1
2023-04-17
Avoid Working with Videotron

the worse customer service
the worse customer service, they give wrong information over the phone, and they send different billing to clients
after 4 months of waist of time over the phone,
all they do is to say we are sorry our staff gave you wrong information, and the client pay the bill
avoid this company services
no respect at all

PlanHub

3 people found this useful

Videotron
4
2023-02-22
Helix TV Shortcomings Exposed

Although the internet connection is good and the customer service excellent, the Helix TV system has shortcomings and connection problems.

PlanHub
Videotron
3
2024-03-20
Retro internet woes: rising costs

the internet is not great in the past it was better and the prices increased a lot

PlanHub
Videotron
3
2024-03-17
Videotron's Rare Customer Service Issues

Videotron's problem is never from a performance or speed perspective as customer service fixes the rare issues that usually almost never arise. It begins to manifest itself when you “negotiate” your obligatory contract (which you never wanted) which only holds water behind the multitude of discounts exclusive to new customers and which expire after 24 months. Following this the prices become incre More

PlanHub
Videotron
4
2024-03-17
Services exceed budget after package

Satisfied with the services offered but the package has ended and the base price is too expensive.

PlanHub
Videotron
4
2024-03-16
Inconsistent billing, great service quality.

The same internet and telephone company has different bills and the price is high but the service is good. My contract for TV (rental is over and it is starting to have bugs I find it boring, thank you for your good work, much appreciated

PlanHub
Videotron
2
2024-03-15
Affordable pricing at FIZZ.

The price is too expensive. I know FIZZ is VIDEOTRON online, but at least the prices are more affordable and I get more bang for my buck.

PlanHub
Videotron
1
2024-03-09
Videotron: Promises broken, service lacking

Videotron it’s the worst service. They came to my house to give me an offer they said it was the double speed of what I have and they promised it was for 35$ 120speed the agent said that someone will come to bring the router. No one ever came, I never had the internet but I was being charged for some reason when I called back they said that the offer that I was promised wasn’t accurate and that th More

PlanHub
Videotron
4
2024-03-07
Helix System Woes: Rising Costs

The bill often goes up and the Helix system often has to be restarted because it is buggy.

PlanHub
Videotron
2
2024-02-17
Helix falls short of expectations

helix is not very good

PlanHub