Telus Mobile Reviews

The most terrible service I have ever received. I am so disappointed from Telus's Customer service. After spending 2 hours over the phone no one was willing to listen , emphasize or to help. Agent name Melodie and Manager Lorrie both were super rude.Talking it over with there incompetent customer service, Both of them did not show any support and did not even try to give us any solution. Whe More

Negative point: speaking to an agent and receiving a response is never easy with Telus. Just finding the right number is a challenge and I believe the company uses some form of customer service system that intentionally splits calls to discourage customers. Some agents are very friendly and dedicated and others are just the opposite. Today I spoke to a woman named Fatouma who was professional and More

I was with Telus since pagers came out. Lately their customer service took a huge dive. Even their loyalty dept was horrible. Best they could do to “help me” was to schedule a time for them to call me so they could put me through to another department so I didn’t have to sit on hold for over 2 hours and then SHE DIDNT EVEN CALL UN More

I bought a phone and less than a year ago, it broke due to an internal problem. According to Quebec law, it should have been replaced with a new one FREE OF CHARGE. Despite my protests, I had to pay $400 to get a new one. A company that violates Quebec law. They dare to call me back to make me become their customer again. I WILL NOT HESITATE TO GIVE THEM THE BAD REPUTATION THEY DESERVE.

My Experience with TelusI was quoted an offer earlier in the day for a $97/month (including tax) plan for a Pixel Pro XL on a “Bring-It-Back” arrangement. The representative agreed to waive the connection fee (after I pointed out it’s only charged in-store) and assured me the taxes would appear on my next bill, not be paid upfront.Because my current phone wasn’t working properly, I stressed that I More

I have been with Telus for 20+ years and they always give me the best pricing

I have been with Telus mobile phone service for 21 years. My last exchange with the billing department was disastrous. Even though they had all the information on updating my credit card, they have persisted for 6 months in billing the expired card. As a result, I have unpaid bills and they even put a note on my < More

I’ve been a long term Telus customer (over 25 years), yet they don’t automatically offer/provide special pricing to keep long term clients. Every time my plan is renewed, it’s like I’m calling for the very first time, and my business over the past 25 years doesn’t matter at all. I hate having to fight for a “deal”, and always feel I’ve gotten hooped.

Diplorable customer care and service. Since November 2024 we have been trying to get our new company phones. Telus apparently had them delivered to the wrong address through their internal error. We are getting the run around and even going into our nearest telus carrier has only resulted in their frustration with head office as well. This has become beyond ridiculous.

Excellent customer service. Excellent cell service coverage. I have been with Telus for over 20 years and these are the reasons why. I have been to rural areas and other cell phone service did not work but my service did.