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Videotron
133 reviews
(3.7/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)

Compare the best Videotron mobile plans in Quebec

Videotron is a division of Quebecor. Since 2013, Videotron and Rogers are partner. It has others services such as : cable telephony & TV, internet access and video on demand. Operating on its own network in Quebec, Vidétron uses Rogers’ network in other provinces.

Mobile plans Videotron in Quebec

Canada Talk and Text plan

Videotron Videotron
Calling minutes
Unlimited Calls
Data
0 MB
$30
per month
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Cell phones at Videotron in Quebec

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Videotron
133 reviews
(3.7/5)
Videotron https://www.planhub.ca/img/logo/videotron.png 133 3.7
Videotron
2
2021-06-21

I contacted their customer service on 16 June 2021, as I considered switching to a competing provider. After a min 40 min phone call, waiting many times for the rep to check with her supervisor what she could offer, I decided not to accept the offer received from the rep of Videotron. 2-3 days later I received a notice that I had received a package to be picked up at Staples. Surprise when opening the package: two iphones sent by Videotron. In order not to be billed on my next invoice, I'm being told I have to drop off the two iPhones at Place Orleans (Videotron). Either the rep from Videotron I spoke with on 16 June is totally incompetent or it is Videotron's policy to ship unwanted iphones to clients hoping they will just keep these iphones.

PlanHub
Videotron
4
2021-02-27

The cost has increased up to 50$ at the end of the contract for cell phone

PlanHub
Videotron
5
2021-02-19

The ONE big negative about my telecom service provider is THE PRICE its way too much.

PlanHub
Videotron
5
2020-07-16

Always satisfied with the services offered, quick to help if there is a problem.

PlanHub
Videotron
5
2020-05-14

Videotron offers good customer service and technical support. Their billing is slightly complex, but we find our way around it. However to get a good price you have to negotiate at least once a year. On the contract, the expiry date of the discounts is indicated

PlanHub
Videotron
4
2020-05-10

Limited network availability in some remote regions unlike other competitors (Telus)

PlanHub
Videotron
4
2020-05-04

I am completely satisfied with Videotron's customer service, although the staff lost a bit of their friendliness. The service is quick and generally good

PlanHub
Videotron
4
2020-04-23

Best price

PlanHub
Videotron
4
2020-04-23

I don't have any issues, but it's important to watch out for changes in the price of plans and call if you don't want to pay too much. The customer service is good

PlanHub
Videotron
5
2020-04-23

Very good service, but slightly expensive.

PlanHub
Videotron
5
2020-04-13

Having 4 cellphones at the same address, I get the best price

PlanHub
Videotron
3
2020-04-07

The description of the offer I received in the first place was not respected, so I got a plan that was more expensive than what I had before. I didn't do a complaint because of the lack of time and patience.

PlanHub
Videotron
5
2020-03-29

Excellent customer service.

PlanHub
Videotron
3
2020-03-25

Over the last few years, the quality of the customer serviced has been going down. It's starting to look more and more like Bell. Long waiting times online, whereas before it was very fast. Bills often have errors, I had to call 8 times in 1 year because of billing errors.

PlanHub
Videotron
2
2021-09-19
PlanHub
Videotron
4
2021-08-21
PlanHub
Videotron
4
2021-03-15
PlanHub
Videotron
3
2021-03-13
PlanHub
Videotron
4
2021-03-13
PlanHub
Videotron
4
2021-03-12
PlanHub

General information

About Videotron

Videotron is a division of Quebecor. Since 2013, Videotron and Rogers are partner. It has others services such as : cable telephony & TV, internet access and video on demand. Operating on its own network in Quebec, Vidétron uses Rogers’ network in other provinces.


Network coverage