Bell Internet Reviews

Bell since my childhood has been and still is the worse company ever.

excessive price increase

i was charged for months for internet speed they could not supply,25 they dropped it down to 10 / 12 gbps ,had to keep after them for a refund on the months of overpayment,was not satisfied at the end,now the the lower speed is ,stopping starting,really annoying ,I live alone ,i use it for tv and laptop, the one thing i am happy about is 2 of the bell techs that help me out, derk

In terms of performance, Bell's service still seems to me to be the best. On the other hand, their rating is tarnished by a few problems, including short outages for no apparent reason, random restarts of the modem, correct customer service but which requires time and patience. In addition, their telephone service is clearly overpriced, the TV equipment is getting old and has not had a hardware update for 10 years. There is room for improvement.

Internet services are the most expensive in North America and one wonders why. Monopoly, that's the problem and when the 2 suppliers work hand in hand to ADJUST their prices, we have the prices we pay. It's revolting and the CRTC in there, a real box of friends.

Deplorable customer service. Long delay to speak to an agent, the prices offered depend on who you speak to and are much higher than the competition. Damage…

bill too expensive, internet cuts too frequent, continual and too frequent increases...

After cancelling, Bell continued to take pre-authorized payments from my account and told me that they couldn't stop them for 2 months! They said that my bank could stop them but the bank will charge a lot for a stop payment on an account and there is no way for them to block it once it is set up, only Bell can stop it. Warning - stop any pre-authorized payments a few months before you plan to cancel.

I just changed from Bell to Fizz/Videotron for my internet service. Since I still have both, I compared the connection performance side by side using the SpeedTest app. I now have Fibe 50 (so 50 Mbps unlimited download) for 77$/month and Fizz 200 Mbps unlimited download for 53$/month. Results: Bell download 23.2 Mbps upload 3.75 Mbps (a fraud considering that I'm paying for 50 Mbps), Fizz download 225 Mbps upload 34.2 Mbps (their app gives 237 Mbps and 37 Mbps respectively). I have been a loyal and longstanding Bell customer for more than 30 years. Nevertheless, I have to call them and negotiate every 6 months or so to get the advertised plan rates. Recently I asked them to pay 60$/month, as advertised on their site, for Fibe 50 rather than 77$/month. They refused and offered a 10$ credit/month if I also took a cell phone plan with them. I had enough. In addition, based on the data I have, I wonder if there would be a case for a collective class action. For years, I have been paying for a 50 Mbps connection and got less than half that speed. Any other similar experiences out there?

the price of my package with BELL is too expensive