VMedia Internet Reviews

I wish I could give ZERO STARS. THE SO CALLED CUSTOMER SERVICE IS HORRIBLE!!!! TAKE MY WORD FOR IT!!! ****ALSO, THE GOOGLE REVIEWS ARE NOT REAL. **** I REQUEST SERVICE ON JULY 31, 2023. TODAY IS NOW AUGUST 18, 2023 AND HAVE ZERO INTERNET CONNECTION. I requested a service rep to come to our brand new house. They told me to wait 24-48 hours for a "confirmation email". This was going on for 2 More

The internet does not work. When you call and talk to tech support, they blame it on equipment and wires that were working 12 hours previous. The it is the fault of the router that is not even connected yet. The problems started the very first day of the contract and continued every day there after. And when I went to cancel, somehow it was my fault for not giving them a chance. You get better cos More

Great price, "OK" service, but network stability has been horrible for ~1 year, especially since early 2023. Connection drops 2-3 times a week.

The connection cuts intermittently but quite frequently and it often the problem requires calling the supplier.

Frequent outages, outsourced customer service to India, hidden charges, never transferred my phone number, etc.

If you choose to go with this company, be sure to check on your plan's price every few months. Should the cost of your plan lower, you will need to call them to switch to the lower rate. They will not do it automatically, and will charge the old rate until you catch on.

As I am not interested in policing my plan's rate every few months, to verify I'm not being overcharged, I will not be using their service again.

I ordered the V Media TV and internet package, was a good price with no terms, I cancelled my other service and tried to connect the internet for 4 days with V Media with no success and then was told they could not provide internet service in our area. So now I had no internet and had to find another provider, we were over a month without internet and my wife has a home business so I would not recommended this company

Onboarding easy as they supply modem only. Using all my own h/w for LAN. No contract means I can move when a better ROI surfaces.

I would have paid double the money to avoid this service. All around garbage. Internet sucks, contacting them sucks, you do everything yourself which seems like it sucks till you need them to assist you. DO NOT USE. Wish I read this before hand.

We have internet, TV and Landline from V Media. The landline is supposed to include phoning Europe. We, however, cannot get lines to Switzerland, apparently because they have increased their rates. In my mind, it is up to VMedia to renegotiate the deal with them and, if necessary, make me a new offer. In addition, while watching TV, every so often, the screen goes black for a few seconds, then t More