VMedia Internet Reviews

Anyone looking for a less expensive internet provider in Canada, I strongly recommend that you do NOT choose VMedia. Their internet drops multiple times per day, and their methods of customer support always change, or drop, and their methods of contact disappear. I am now being threatened legal action by them and threatened to have my credit rating affected, and charged costs that I do not owe the

Got a speed drop last week, tried to resolve it with customers service, spent a few hours on a phone with ZERO results. Honestly, customers support agent knows nothing about the networks and acts more like a frauder. Requested full acceess to the computer "to check my apps installed" although where 5 devices in my network with different OSs. Then told me that my 4 meter long ethernet cable is "too

We were unfortunately with Vmedia for 4 years before switching to Telus. Anytime you need any help, expect to wait 1-2 hours minimum. In order for the internet to work properly, we ended up having to upgrade the modem ourselves. Afterward using our own device, only then the internet worked ok. If anyone still decides to go with them, make sure you never re

0/5 stars – Billed for service I didn’t getI was a VMedia internet customer and paid in full through May 29th. My service was scheduled to be cancelled on May 29th, but they disconnected it on May 27th instead. I contacted

Have spent over a month without internet due to a faulty modem (which I pay to rent from VMedia). They refused to replace this modem after sending 2 different Rogers techs to check it out. They said that the tech notes did not say that I needed a new modem, despite the techs telling me in person that the lines were fine and the modem was faulty. No solution was provided. No refund offered.

VMedia is not worth the trouble. They offered me an upgrade to a service that’s still in development and wouldn’t work. Then when I asked to switch back they said my old plan no longer exists and I would have to pay more each month. Their offer for compensation was not to charge hook up fees to switch me back to my old cable service. This all happened over 5 days with hours wasted on hold.

Some advice - it's possible that you won't get a technician visit even if an automated email says so. Check with customer service (chat available) to confirm the reality. Also, if you are already on another Shaw-reseller provider, you MUST cancel the previous service (date overlap ok as long as it's pre-programmed) - but!!! make sure that you have the same person's name on your previous service as

They don't answer calls, emails or online chatbox. Impossible to contact them on social media. Also they charge extra 60$ if u want to change plans on internet fro

French service really needs improvement. Good speed and reasonable price.

good value