Altima Telecom Internet Reviews

Telus customer and was provided an email with a good offer. Signed up, package came and got setup relatively painlessly. Notcied that invoicing was off when I received my 3rd invoice 2 weeks into service covering until end of May. My internet then went out for 4 days - during which they would not follow-up and blamed Rogers (I'm in Toronto) and could do nothing as they were not allowed to contact More

Absolutely terrible. Signed up Aug 25, paid $116.00. Cancelled the previous internet. Made the service tech appointment. Received the modem etc, and then I received another invoice. No show for the service tech (even though they ask you to pick 2 days, just in case they can't make the first date), I have sent emails, all with no actual response, I have called, also no answer. It is now Sep 15 and More

Do not do business with this supplier. Impossible to reach by phone. Unnecessary alternative communication links (messages and email). After 2.5 days without internet, no return call, response by email, message or communication relating to the treatment of your problem. Frequent outages and bandwidth flow not respected. Providing such a lousy service in 2023 is a real shame. Their Supplier License More

A company to avoid at all costs poor technical and customer service no answer on the phone A problem that persists for 9 months without any news nothing works with them I do not recommend this company

Ordered package it was not simple installation as claimed.. tried to reach tech was not easy . Wait times of hour or more . Finally reach Told tech told come out Saturday waited all day no show call again and cancel ask for shipping labels to return that I’m going with another company as terrible service .. I hear nothing back . Email repeatedly had bbb contact they heard nothing ! 9 m More

It's been 1 month since I left them and they sent me 2 emails stating that ''there is a balance of $0.00 left on my file'' and they are calling me for any offers. I decided to change to another reputable provider because for the same price, the other provider offered us 10x faster internet and I don't regret the change. I regret that they continue to contact me though, it's super harassing. Plus, More

Following an offer from Telus for the 3 services, I tried to transfer my residential line from Videotron to Altima Telecom. After 7 attempts and 20 calls, this was never functional. After 6 months, I transferred back to Videotron. Surprise, I am still not able to transfer to Videotron. I think this company is incapable of porting numbers. Other tactics, frequently I am told that I am going to be t More

If I could put 0 I would. I have been with Transat telecom for several years, without any problems, good price, good service. But my problems started when the company moved all of its customers to Altima. the Internet kept cutting out, their customer area is really not functional, so I said to myself, I've had enough, I'm going to change. I called to cancel my services at the end of my billing per More

Terrible when the servers always jump from good to bad never maintains a decent connection which is terrible for gaming please fix it some how

If you're thinking of switching to Altima don't do it. I switched from Tek Savvy about a year ago with what I was told would be faster/better internet for less money per month. Well it does cost less but that's about it. Since switching we have experienced increased interruptions while watching TV on streaming services and repeated disconnections while gaming online. I have repeatedly complain More